Frequently Asked Questions (FAQ)

1. What is GreatGoods?
GreatGoods is a Canadian online store based in Vancouver, BC, offering a wide range of high-quality products for everyday needs. We focus on providing great value, convenience, and excellent customer service.

2. How can I place an order?
Simply browse our website, add the products you want to your cart, and follow the checkout process. You will need to provide shipping details and payment information to complete your order.

3. What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options. All transactions are encrypted for your safety.

4. How long will it take for my order to arrive?
Shipping times vary depending on your location in Canada. Typically, orders are delivered within 3–7 business days. You will receive a tracking number once your order is shipped.

5. Can I return or exchange an item?
Yes! We have a 30-day return and exchange policy. Items must be unused, in original packaging, and in the same condition as received. Some items, like personalized products, may not be eligible. For more details, please see our Refund and Returns Policy.

6. What if I receive a damaged or defective product?
If your item arrives damaged or defective, contact our support team immediately at hello@greatgoods.top with a photo of the item. We will arrange a replacement or refund at no extra cost.

7. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to monitor your package online.

8. Is my personal information safe?
Absolutely. We follow strict privacy and security measures to protect your personal and payment information. For more details, please see our Privacy Policy.

9. How can I contact GreatGoods?
You can reach us at:
📍 700 West Georgia Street, Suite 2200, Vancouver, BC V7Y 1K8
📞 +1 825-798-5261
✉️ hello@greatgoods.top

10. Do you ship outside Canada?
Currently, we only ship within Canada. We may expand to international shipping in the future.